Refund & Return Policy

We want you to love your Nabaana pieces as much as we loved making them.
If something isn’t right, here’s how we handle returns and refunds.

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1. Eligibility

• You can request a return or exchange within 7 days of delivery.

• Item must be unused, unwashed, and in its original packaging with tags intact.

• Proof of purchase (order confirmation email or receipt) is required.

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2. Non-Returnable Items

• Custom designs or personalized products can’t be returned unless they arrive damaged or defective.

• Items bought on final sale/clearance are not eligible for return.

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3. How to Start a Return

• Email us at support@nabaana.com with your order number, reason for return, and photos (if damaged/defective).

• Our team will reply within 24–48 hours with next steps and a return address.

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4. Refunds

• Once we receive and inspect your item, we’ll notify you of approval.

• Approved refunds are issued to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the item was defective or the wrong product was sent.

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5. Exchanges

• Want a different size or design? We’re happy to exchange if stock is available.

• If the requested item is sold out, we’ll process a refund instead.

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6. Late or Missing Refunds

• If you haven’t received your refund after 7 business days, first check with your bank or payment provider.

• If there’s still an issue, contact us at support@nabaana.com.